First Published in February 2005; 2nd edition April 2006

About the Innovative Solutions Manual

Until now there have been few mechanisms to exchange information about innovative practice in community care across areas and regions. In 2004, the NSW HACC DOs Network took the initiative and decided to produce the HACC Innovative Solutions Manual. This manual aims to ensure that the lessons learnt from creatively addressing common sector issues and problems in one area are passed on to other areas. In other words, the manual should reduce the need to re-invent the wheel.

The manual consists of a series of Ideas Sheets and corresponding Resources, each showcasing an innovative solution to a common community care sector issue.

Each Ideas Sheet gives:

• the contact for the HACC Development Project through which further information is available
• a statement of the key issue and some information about its history
• an overview of how the issue was addressed including important ingredients in the process
• the outcomes of the innovative approach
• key documents relating to the innovation solution (Resources)

Title	Description	View
ABOUT HACC INNOVATIONS	THIS PAGE IS UNDER RE-DEVELOPMENT. The remaining items from previous editions (below) will re-appear in the 2010 edition & be accompanied by new Ideas Sheets & Resources. The new website will allow you download the entire HACC Innovations Manual and/or print only specific pages.
RESOURCES 03a	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES <<Guidelines for Service Providers>>
RESOURCES 03b	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES <<Client Information Sheet>>
RESOURCES 04a	A CO-ORDINATED LGA-BASED APPROACH TO STRATEGIC PLANNING <<Procedures for LGA Strategic Planning Days, Distribution List & Agenda>>
RESOURCES 04b	A CO-ORDINATED LGA-BASED APPROACH TO STRATEGIC PLANNING <<Client and Stakeholder Surveys>>
RESOURCES 06a	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<Project presentation>>
RESOURCES 06b	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<4CN Rules>>
RESOURCES 06c	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<Terms of Reference>>
RESOURCES 07a	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Central Coast Brokerage Guidelines>>
RESOURCES 07b	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Suggested Agreement Format>>
RESOURCES 07c	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Additional Information for HACC Agencies Brokering for Community Care>>
RESOURCES 08a	MAINTAINING A SECTOR DEVELOPMENT FOCUS IN REGIONAL HACC PLANNING <<Planning Proforma>>
RESOURCES 08b	MAINTAINING A SECTOR DEVELOPMENT FOCUS IN REGIONAL HACC PLANNING <<Overheads for planning presentation>>
RESOURCES 15	IMPROVING ACCESS TO HACC FOR ABORIGINAL PEOPLE <<Best Practice Working with Aboriginal and Torres Strait Islander People>>
RESOURCES 16	IMPROVING THE LINKAGES BETWEEN MENTAL HEALTH AND HACC SERVICES <<Northern Sydney Service Agreement to Promote Mental Health and Home and Community Care Partnership 2003>>
RESOURCES 17a	ESTABLISHING SEAMLESS SERVICE DELIVERY OF DEMENTIA SUPPORT AND SERVICES <<St George Dementia Network Model>>
RESOURCES 18	DEVELOPING A TEMPORARY ASSISTANCE PROJECT TO FILL IDENTIFIED SERVICE GAPS <<New England Temporary Assistance Project Brochure>>
RESOURCES 19	CO-ORDINATING THE INTAKE OF, AND REFERRALS TO, RESPITE REQUESTS <<RIAP Project Outline>>
RESOURCES 21a	IMPLEMENTING AND SUSTAINING COMPREHENSIVE ASSESSMENT AGREEMENTS <<Inner West Comprehensive Assessment Protocol: a guide for service providers>>
RESOURCES 27	CONDUCTING A TRAINING NEEDS ANALYSIS <<New England HACC Training Needs Analysis>>
RESOURCES 29	INFORMING MANAGEMENT COMMITTEES ABOUT FUNDING COMPLIANCE << Guide for Community Care Management Committees >>
RESOURCES 30a	RESOURCES 30a << Paper Delivered to the Community Services and Heath Industry ITAB conference >>
RESOURCES 30b	SKILLS DEVELOPMENT IN CASE MANAGEMENT PROVIDERS << Overheads of presentation >>
RESOURCES 30c	SKILLS DEVELOPMENT IN CASE MANAGEMENT << Written resource developed by participants >>
RESOURCES 31a	UPDATING MANAGEMENT COMMITTEES ON COMPLIANCE ISSUES << MANAGEMENT MATTERS November 2005 >>
RESOURCES 31b	UPDATING MANAGEMENT COMMITTEES ON COMPLIANCE ISSUES << MANAGEMENT MATTERS May 2005 >>
RESOURCES 32	ORGANIZING A REGIONAL CONFERENCE ON GOVERNANCE << Conference Brochure, including Program Outline & Speaker Profiles >>
RESOURCES 33	DEFINING PERSONAL CARE NEEDS & LOCAL SERVICE PROVISION OPTIONS << Co-Ordination Protocol – Personal Care >>

Service providers in the community care sector are encouraged to play their part in spreading information about innovative practice. This manual is a living document which will grow over time. If you are aware of a common sector issue that has been creatively and effectively addressed, contact your local HACC Development Officer and suggest that it be considered for inclusion in the HACC Innovative Solutions Manual.