First Published in February 2005; 2nd edition April 2006

About the Innovative Solutions Manual

Until now there have been few mechanisms to exchange information about innovative practice in community care across areas and regions. In 2004, the NSW HACC DOs Network took the initiative and decided to produce the HACC Innovative Solutions Manual. This manual aims to ensure that the lessons learnt from creatively addressing common sector issues and problems in one area are passed on to other areas. In other words, the manual should reduce the need to re-invent the wheel.

The manual consists of a series of Ideas Sheets and corresponding Resources, each showcasing an innovative solution to a common community care sector issue.

Each Ideas Sheet gives:

• the contact for the HACC Development Project through which further information is available
• a statement of the key issue and some information about its history
• an overview of how the issue was addressed including important ingredients in the process
• the outcomes of the innovative approach
• key documents relating to the innovation solution (Resources)

Title	Description	View
ABOUT HACC INNOVATIONS	To produce your own copy of the HACC Innovations manual and support materials from this website, open and print the attached file, then the following items listed as 'IDEAS SHEET'and 'RESOURCES' in numerical order.
CCTRAINING 0	INTRODUCTION SECTION: Glossary; Acknowledgments; About this Package; Development of the Package; Target Groups; Using this Training Package; The Materials; Trainer’s Guide; Ethical Considerations in Training
CCTRAINING 1.1	[Module 1: What is Cultural Competency?] >>Trainer’s Guide
CCTRAINING 1.2	[Module 1: What is Cultural Competency?] >> Participant Workbook
CCTRAINING 1.3	[Module 1: What is Cultural Competency?] >> Self-directed Learning Guide
CCTRAINING 1.4	[Module 1: What is Cultural Competency?] >> Self Assessment Sheet
CCTRAINING 1.5	[Module 1: What is Cultural Competency?] >> Evaluation Sheet
CCTRAINING 2.1	[Module 2: Self-Awareness] >> Trainer’s Guide
CCTRAINING 2.2	[Module 2: Self-Awareness] >> Participant Workbook
CCTRAINING 2.3	[Module 2: Self-Awareness] >> Self Assessment Sheet
CCTRAINING 2.4	[Module 2: Self-Awareness] >> Evaluation Sheet
CCTRAINING 3.1	[Module 3: The Ethics of Culture in Case Management] >> Trainer’s Guide
CCTRAINING 3.2	[Module 3: The Ethics of Culture in Case Management] >> Participant Workbook
CCTRAINING 3.3	[Module 3: The Ethics of Culture in Case Management] >> Self Assessment Sheet
CCTRAINING 3.4	[Module 3: The Ethics of Culture in Case Management] >> Evaluation Sheet
CCTRAINING 4.1	[Module 4: Communication and Developing Rapport] >> Trainer’s Guide
CCTRAINING 4.2	[Module 4: Communication and Developing Rapport] >> Participant Workbook
CCTRAINING 4.3	[Module 4: Communication and Developing Rapport] >> Self Assessment Sheet
CCTRAINING 4.4	[Module 4: Communication and Developing Rapport] >> Evaluation Sheet
CCTRAINING 5.1	[Module 5: Collecting Cultural Information] >> Trainer’s Guide
CCTRAINING 5.2	[Module 5: Collecting Cultural Information] >> Participant Workbook
CCTRAINING 5.3	[Module 5: Collecting Cultural Information] >> Self Assessment Sheet
CCTRAINING 5.4	[Module 5: Collecting Cultural Information] >> Evaluation Sheet
CCTRAINING 6.1	[Module 6: Cultural Competency for Managers] >> Trainer’s Guide
CCTRAINING 6.2	[Module 6: Cultural Competency for Managers] >> Participant Workbook
CCTRAINING 6.3	[Module 6: Cultural Competency for Managers] >> Self Assessment Sheet
CCTRAINING 6.4	[Module 6: Cultural Competency for Managers] >> Evaluation Sheet
CCTRAINING 7	[Module 7: Reference and Reading List]
CCTRAINING: MORE ENTRIES COMING SOON!	CULTURAL COMPETENCY & CASE MANAGEMENT TRAINING PACKAGE was developed by consultants Jenny Bray and Carrie Hayter for a joint project between Ethnic Communities Council of NSW and NSW Community Options and funded by DADHC. The Package consists of six Modules, with all the support materials necessary for a Certificate IV qualified trainer to deliver it. For a full copy of the Training Package and CD, contact Robert Pinchin at ECC NSW on 9319 0288 or hacc@eccnsw.org.au.
IDEAS SHEET 01	INCREASING THE EFFECTIVENESS OF HACC FORUMS (see Resources)
IDEAS SHEET 02	INCREASING CONSUMER PARTICIPATION IN HACC SERVICE DEVELOPMENT (no Resources)
IDEAS SHEET 03	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES (see Resources)
IDEAS SHEET 04	A CO-ORDINATED LGA-BASED APPROACH TO STRATEGIC PLANNING (see Resources)
IDEAS SHEET 05	PRODUCTION OF A PROMOTIONAL VIDEO - 'HELPING YOU AT HOME' (see Resources)
IDEAS SHEET 06	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION (see Resources)
IDEAS SHEET 07	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES (see Resources)
IDEAS SHEET 08	MAINTAINING A SECTOR DEVELOPMENT FOCUS IN REGIONAL HACC PLANNING (see Resources)
IDEAS SHEET 09	SHOPPING OVER THE INTERNET FOR HACC CLIENTS
IDEAS SHEET 10	PROVIDING COMMUNITY CARE PROVIDERS WITH A GUIDE TO LOCAL SERVICES (see Resources)
IDEAS SHEET 11	INCREASING FOOD CHOICE FOR ABORIGINAL ELDERS (no Resources)
IDEAS SHEET 12	TRAINING IN SCREENING FOR COMPREHENSIVE ASSESSMENT ELIGIBILITY (see Resources for 13)
IDEAS SHEET 13	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK (see Resources)
IDEAS SHEET 14	ESTABLISHING AN ABORIGINAL COMMUNITY CARE TEAM (see Resources)
IDEAS SHEET 15	IMPROVING ACCESS TO HACC FOR ABORIGINAL PEOPLE (see Resources)
IDEAS SHEET 16	IMPROVING THE LINKAGES BETWEEN MENTAL HEALTH AND HACC SERVICES (see Resources)
IDEAS SHEET 17	ESTABLISHING SEAMLESS SERVICE DELIVERY OF DEMENTIA SUPPORT AND SERVICES (see Resources)
IDEAS SHEET 18	DEVELOPING A TEMPORARY ASSISTANCE PROJECT TO FILL IDENTIFIED SERVICE GAPS (see Resources)
IDEAS SHEET 19	CO-ORDINATING THE INTAKE OF, AND RESPONSES TO, RESPITE REQUESTS (see Resources)
IDEAS SHEET 20	BUILDING BRIDGES BETWEEN MENTAL HEALTH AND COMMUNITY SUPPORT SERVICES (see Resources)
IDEAS SHEET 21	IMPLEMENTING AND SUSTAINING COMPREHENSIVE ASSESSMENT AGREEMENTS (see Resources)
IDEAS SHEET 22	DEVELOPING A CO-OPERATIVE CONSORTIUM TENDER FOR DVA HOME MODIFICATIONS
IDEAS SHEET 23	PROMOTING HACC TO CALD COMMUNITIES AND VOLUNTEERS
IDEAS SHEET 24	PRODUCING A CORE SKILLS TRAINING MANUAL FOR RESPITE WORKERS (see Resources)
IDEAS SHEET 25	TRAINING ABORIGINAL TRANSPORT WORKERS IN MAINSTREAM PROJECTS
IDEAS SHEET 26	IMPROVING ACCESS OF OLDER CLIENTS TO MENTAL HEALTH SERVICES
IDEAS SHEET 27	CONDUCTING A TRAINING NEEDS ANALYSIS (see Resources)
IDEAS SHEET 28	ENSURING SKILLS COVERAGE ON MANAGEMENT COMMITTEES (see Resources)
IDEAS SHEET 29	INFORMING MANAGEMENT COMMITTEES ABOUT FUNDING COMPLIANCE (see Resources)
IDEAS SHEET 30	SKILLS DEVELOPMENT IN CASE MANAGEMENT PROVIDERS (see Resources)
IDEAS SHEET 31	UPDATING MANAGEMENT COMMITTEES ON COMPLIANCE ISSUES (see Resources)
IDEAS SHEET 32	ORGANIZING A REGIONAL CONFERENCE ON GOVERNANCE (see Resources)
IDEAS SHEET 33	DEFINING PERSONAL CARE NEEDS & LOCAL SERVICE PROVISION OPTIONS (see Resources)
RESOURCES 01	INCREASING THE EFFECTIVENESS OF HACC FORUMS <<Terms of Reference South West HACC Forum Bankstown, Fairfield and Liverpool>>
RESOURCES 03a	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES <<Guidelines for Service Providers>>
RESOURCES 03b	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES <<Client Information Sheet>>
RESOURCES 03c	LINKING ISOLATED COMMUNITY CARE CLIENTS TO EMERGENCY SERVICES <<Registration Form for Emergency At Risk Register>>
RESOURCES 04a	A CO-ORDINATED LGA-BASED APPROACH TO STRATEGIC PLANNING <<Procedures for LGA Strategic Planning Days, Distribution List & Agenda>>
RESOURCES 04b	A CO-ORDINATED LGA-BASED APPROACH TO STRATEGIC PLANNING <<Client and Stakeholder Surveys>>
RESOURCES 05	PRODUCTION OF A PROMOTIONAL VIDEO - 'HELPING YOU AT HOME' <<Order Form for Helping You At Home video/DVD/CD/audio tapes>>
RESOURCES 06a	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<Project presentation>>
RESOURCES 06b	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<4CN Rules>>
RESOURCES 06c	A SECURE TECHNOLOGICAL SOLUTION TO EXCHANGING CLIENT INFORMATION <<Terms of Reference>>
RESOURCES 07a	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Central Coast Brokerage Guidelines>>
RESOURCES 07b	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Suggested Agreement Format>>
RESOURCES 07c	CENTRAL COAST BROKERAGE AGREEMENT AND GUIDELINES <<Additional Information for HACC Agencies Brokering for Community Care>>
RESOURCES 08a	MAINTAINING A SECTOR DEVELOPMENT FOCUS IN REGIONAL HACC PLANNING <<Planning Proforma>>
RESOURCES 08b	MAINTAINING A SECTOR DEVELOPMENT FOCUS IN REGIONAL HACC PLANNING <<Overheads for planning presentation>>
RESOURCES 10a	PROVIDING COMMUNITY CARE PROVIDERS WITH A GUIDE TO LOCAL SERVICES <<A Guide to Community Care in the Sutherland Shire, Section 1: Community Care in NSW>>
RESOURCES 10b	PROVIDING COMMUNITY CARE PROVIDERS WITH A GUIDE TO LOCAL SERVICES <<A Guide to Community Care in the Sutherland Shire, Section 2: Community Care Providers in the Sutherland Shire>>
RESOURCES 12b	TRAINING IN SCREENING FOR COMPREHENSIVE ASSESSMENT ELIGIBILITY
RESOURCES 13a01	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol <<Cover, contents>>
RESOURCES 13a02	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol <<CA Protocol>>
RESOURCES 13c01	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Application as CA org>>
RESOURCES 13c02	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Care Plan Forms>>
RESOURCES 13c03	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Carers Info Record>>
RESOURCES 13c04	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Definitions of level of need>>
RESOURCES 13c05	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Fax Outcomes of Comp.Asses.>>
RESOURCES 13c06	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Flow Chart colour>>
RESOURCES 13c07	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<CA Relative Needs Instrument>>
RESOURCES 13c08	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Checklist for CA>>
RESOURCES 13c09	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Checklist for Screeners>>
RESOURCES 13c10	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Client Consent Form>>
RESOURCES 13c11	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Competency areas for CA>>
RESOURCES 13c12	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Fax Referral for CA>>
RESOURCES 13c13	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Privacy - Client Information Sheet>>
RESOURCES 13c14	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Questions for Application for CAssessor>>
RESOURCES 13c15	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Referring clients for a CA>>
RESOURCES 13c16	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<ScreenForm>>
RESOURCES 13c17	MAINTAINING A COMPREHENSIVE ASSESSMENT NETWORK Hunter Valley Comprehensive Assessment Protocol Forms <<Service Plan 7>>
RESOURCES 14	ESTABLISHING AN ABORIGINAL COMMUNITY CARE TEAM <<Aboriginal Community Care Team Terms of Reference>>
RESOURCES 15	IMPROVING ACCESS TO HACC FOR ABORIGINAL PEOPLE <<Best Practice Working with Aboriginal and Torres Strait Islander People>>
RESOURCES 16	IMPROVING THE LINKAGES BETWEEN MENTAL HEALTH AND HACC SERVICES <<Northern Sydney Service Agreement to Promote Mental Health and Home and Community Care Partnership 2003>>
RESOURCES 16	IMPROVING THE LINKAGES BETWEEN MENTAL HEALTH AND HACC SERVICES <<Northern Sydney Service Agreement to Promote Mental Health and Home and Community Care Partnership 2003>>
RESOURCES 17a	ESTABLISHING SEAMLESS SERVICE DELIVERY OF DEMENTIA SUPPORT AND SERVICES <<St George Dementia Network Model>>
RESOURCES 17b	ESTABLISHING SEAMLESS SERVICE DELIVERY OF DEMENTIA SUPPORT AND SERVICES <<St George Dementia Network Model PowerPoint Presentation>>
RESOURCES 18	DEVELOPING A TEMPORARY ASSISTANCE PROJECT TO FILL IDENTIFIED SERVICE GAPS <<New England Temporary Assistance Project Brochure>>
RESOURCES 19	CO-ORDINATING THE INTAKE OF, AND REFERRALS TO, RESPITE REQUESTS <<RIAP Project Outline>>
RESOURCES 21a	IMPLEMENTING AND SUSTAINING COMPREHENSIVE ASSESSMENT AGREEMENTS <<Inner West Comprehensive Assessment Protocol: a guide for service providers>>
RESOURCES 21b	IMPLEMENTING AND SUSTAINING COMPREHENSIVE ASSESSMENT AGREEMENTS <<Inner West Comprehensive Assessment Protocol and Risk Indicator Chart>>
RESOURCES 27	CONDUCTING A TRAINING NEEDS ANALYSIS <<New England HACC Training Needs Analysis>>
RESOURCES 28a	ENSURING SKILLS COVERAGE ON MANAGEMENT COMMITTEES << List of Legislation, Regulations and Policies that Apply to HACC Services >>
RESOURCES 28b	ENSURING SKILLS COVERAGE ON MANAGEMENT COMMITTEES << Board Skills Audit >>
RESOURCES 29	INFORMING MANAGEMENT COMMITTEES ABOUT FUNDING COMPLIANCE << Guide for Community Care Management Committees >>
RESOURCES 30a	RESOURCES 30a << Paper Delivered to the Community Services and Heath Industry ITAB conference >>
RESOURCES 30b	SKILLS DEVELOPMENT IN CASE MANAGEMENT PROVIDERS << Overheads of presentation >>
RESOURCES 30c	SKILLS DEVELOPMENT IN CASE MANAGEMENT << Written resource developed by participants >>
RESOURCES 31a	UPDATING MANAGEMENT COMMITTEES ON COMPLIANCE ISSUES << MANAGEMENT MATTERS November 2005 >>
RESOURCES 31b	UPDATING MANAGEMENT COMMITTEES ON COMPLIANCE ISSUES << MANAGEMENT MATTERS May 2005 >>
RESOURCES 32	ORGANIZING A REGIONAL CONFERENCE ON GOVERNANCE << Conference Brochure, including Program Outline & Speaker Profiles >>
RESOURCES 33	DEFINING PERSONAL CARE NEEDS & LOCAL SERVICE PROVISION OPTIONS << Co-Ordination Protocol – Personal Care >>

Service providers in the community care sector are encouraged to play their part in spreading information about innovative practice. This manual is a living document which will grow over time. If you are aware of a common sector issue that has been creatively and effectively addressed, contact your local HACC Development Officer and suggest that it be considered for inclusion in the HACC Innovative Solutions Manual.