It is a requirement of HACC funding that service agencies meet the HACC National Standards, which are reflected in their operational policy and procedures. To ensure that this happens, all HACC services are subject to a self assessment and validation by the funding body against the National Service Standards. These standards are:

1. 1. Access to services

   Each consumer's access to a service is decided only on the basis of relative need.

2. 2. Information and consultation

   Each consumer is informed about his/her rights and responsibilities and the services available, and consulted about any changes required.

3. 3. Efficient and effective management

   Consumers receive the benefit of well-planned, efficient and accountable service management.

4. 4. Co-ordinated, planned and reliable service delivery

   Each consumer receives co-ordinated services that are planned, reliable and meet his/her specific ongoing needs.

5. 5. Privacy, confidentiality and access to personal information

   Each consumer's rights to privacy and confidentiality are respected, and he/she has access to personal information held by the agency about him/her.

6. 6. Complaints and disputes

   Each consumer has access to fair and equitable procedures for dealing with complaints and disputes.

7. 7. Access to an advocate

   To ensure that each consumer has access to an advocate of his/her choice.